Terms and Conditions

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Terms and Conditions for Step Ahead Carpet

Effective Date: 02/05/2025

Welcome to Step Ahead Carpet! By accessing or using our website, www.stepaheadcarpet.com (the "Site"), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using the Site. If you do not agree with these terms, please do not use our website.

Step Ahead Carpet reserves the right to modify, update, or change these Terms and Conditions at any time. All updates will be posted on this page with the updated effective date. By continuing to use the Site after such changes are made, you agree to the revised Terms.

You may use the Site for lawful purposes only. You agree not to:

• Use the Site in any way that could damage, disable, or impair the Site's functionality.
• Attempt to gain unauthorized access to any part of the Site or related systems.
• Interfere with any security-related features of the Site.
• Use any automated means (e.g., bots, spiders, etc.) to access the Site for any purpose without prior written consent.

We make every effort to ensure that the information on our Site, including product descriptions, prices, and availability, is accurate. However, errors may occur, and we reserve the right to correct any inaccuracies at any time without prior notice. Prices and availability are subject to change without notice.

By placing an order on the Site, you confirm that you are legally authorized to make the purchase. All orders are subject to acceptance and availability. We accept various payment methods, including credit cards, debit cards, and other payment gateways. Payments are processed securely, and you will be provided with a receipt upon successful transaction.

We offer shipping services to customers within the United States. Shipping times and costs will vary depending on your location. Step Ahead Carpet is not responsible for any delays caused by shipping carriers. Any damage that occurs during shipping should be reported immediately to Step Ahead Carpet so we can assist with filing a claim.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within [insert days, typically 30] days for returns and refunds. The item must be unused and in its original condition and packaging. Return shipping costs may apply unless the product is defective or an error occurred with your order.

For more detailed return instructions, please refer to our Return Policy.

To the fullest extent permitted by law, Step Ahead Carpet will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Site, the purchase of products, or any interaction with the Site. This includes, but is not limited to, loss of profits, data, or other intangible losses.

All content on the Site, including text, images, logos, graphics, and videos, is owned by Step Ahead Carpet or its licensors and is protected by intellectual property laws. You may not use any content from the Site without our express permission.

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in the Privacy Policy.

Our website may contain links to third-party websites for your convenience or reference. We do not control and are not responsible for the content, privacy policies, or practices of these third-party sites. You visit these links at your own risk.

These Terms and Conditions are governed by the laws of the state of California, without regard to its conflict of law principles. Any disputes arising from the use of the Site or these Terms will be resolved in the courts located in Daly City, CA.

You agree to indemnify, defend, and hold harmless Step Ahead Carpet, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Site or violation of these Terms and Conditions.

Step Ahead Carpet reserves the right to suspend or terminate your access to the Site at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the website itself.

If you have any questions about these Terms and Conditions, or if you need assistance with your order, please feel free to contact us:

• Email: sales@stepaheadcarpet.com
• Phone: 650-756-2223
• Address: 6705 Mission St, Daly City, CA, 94014